---
updatedAt: 2025-11-11T21:58:56.000Z
agentTools:
  projectIndex: https://docs.conveyor.com/llms.txt
---

# Getting customer feedback on your Trust Center

**Time to complete:** Ongoing (minutes per month)\
**Prerequisites:** Your Trust Center is live and customers have been approved to access it

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## Why feedback matters

Your customers may occasionally search for content in your Trust Center and come up empty. Luckily, they can **suggest content directly**, which gives you valuable insight into gaps in your documentation or Q\&A library.

> 📘 **Only approved customers with a signed NDA can make suggestions**
>
> Only customers that have been approved to access the gated content of your Trust Center can make suggestions. This ensures you don’t get irrelevant suggestions from people who simply can’t see existing gated content.

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## How suggestions work

The **Suggestion** feature appears anytime approved customers use the **Search** function and don’t find what they’re looking for.

<Image title="Approved customers can suggest content via the Search." alt="Approved customers can suggest content via the Search bar." align="center" border={true} src="https://files.readme.io/79823afb6e0c739eaa0949e20d66dd8755b0a60052fe6a7da112e08bfa270f01-Screenshot_2025-10-10_at_3.40.57_PM.png">
  Approved customers can suggest content via the Search.
</Image>

When they click **Suggest content**, a modal appears allowing them to provide details about the missing content.

<Image title="The Suggestion modal." alt="Suggestion modal where users can provide feedback." align="center" border={true} src="https://files.readme.io/916101fa2b63c4d5b5afb9a60a50385e99274336c7d07fe23a1fc9e4f942795d-Screenshot_2025-10-10_at_3.42.45_PM.png">
  The Suggestion modal your approved customers can fill out.
</Image>

They can choose whether their suggestion relates to a **Document** or a **Question**:

<Image title="Customers can choose 'Document' or 'Question' when making a suggestion." alt="Customers can choose Document or Question as the suggestion type." align="center" border={true} src="https://files.readme.io/9987ae00743d47e63f875e16e7845143dfe55e235e8c402c73bc7030582c8ead-Screenshot_2025-10-10_at_3.42.12_PM.png">
  Customers can choose ‘Document’ or ‘Question’ when making a suggestion.
</Image>

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## Receiving and managing suggestions

Anyone in your organization who is subscribed to **Access Request Notifications** will receive the feedback via email.

:point\_right: Review setting up notifications in [Getting notified](share-via-link-approve-access-requests#getting-notified)

<Image title="Example feedback email." alt="Example of a feedback email generated from a customer suggestion." align="center" border={true} src="https://files.readme.io/42c9e3b-image.png">
  Example feedback email generated from a customer suggestion.
</Image>

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## Best practices

* **Respond quickly** - Suggestions are often tied to active deals or reviews. A quick turnaround makes a great impression.
* **Update content** - If the suggestion reveals a gap, address it by uploading documents, adding Q\&As, or adjusting access groups.
* **Close the loop** - If appropriate, let the customer know their suggestion was addressed.

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## What's next?

* [Subscribing to Trust Center updates](subscribing-to-trust-center-updates) - let customers know when you've added new content
* [Maintaining your Trust Center](maintaining-your-trust-center) - set up a regular cadence for handling feedback
* [Troubleshooting your Trust Center](trust-center-issues) - resolve common issues quickly

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**Need help?** Reach out to <support@conveyor.com> or visit the [Troubleshooting guide](trust-center-issues).