---
updatedAt: 2026-08-14T13:03:57.000Z
agentTools:
projectIndex: https://docs.conveyor.com/llms.txt
---
# *old version* Answer one-off questions
Have ConveyorAI answer your one-off questions
**Time to complete:** \~3 minutes
**Prerequisites:** The ConveyorAI Slack app is [installed](installation-slack).
***
## Overview
Mention `@Conveyor` in Slack to get an AI-drafted answer to a one-off question, generated from the [in-scope sources](enabling-ai-to-read-from-docs) you've provided to Conveyor. It's the same ConveyorAI that answers questions in the web app — now available where your team already works.
***
## Ask a Question
Mention `@Conveyor` in a public channel or the ConveyorAI app channel with one or more questions. ConveyorAI replies in a thread and works the request there.
```
@Conveyor {your questions}
```
## Choose the Products in Scope
If your organization has more than one [product line](product-lines) set up, ConveyorAI first asks which products the customer is evaluating, so it draws from the right sources. Select **Select products**, choose one or more product lines, and click **Confirm**. ConveyorAI confirms it will use information from the products you specified. (With a single product line, this step is skipped.)
## Get Your Answer
ConveyorAI posts a quick "I'm on it!" while it works, then replies with the answer as a question-and-answer block in the thread.
When every question in the thread has been answered, ConveyorAI checks the thread off (✅) and lets you know you can tag it again anytime another question comes up.
If a thread doesn't close out cleanly, ConveyorAI follows up after a configurable time period — for example, *"Hey \[name], wanted to close the loop here — was your question answered?"* — to check whether the question was resolved. Set that delay with the **Reminder to Close the Loop** option on the [Answers via Slack settings](#control-which-answers-get-released).
See a good answer worth keeping? A Conveyor admin can save it to the knowledge library with the **Create a Curated Q\&A** action — see [Add knowledge from Slack](add-curated-questions-answers).
***
## See How an Answer Was Generated
To see the sources behind a response, open the overflow menu (**⋯**) on the answer and choose **How did you get this answer?**. ConveyorAI replies with a message visible only to you — "Here are the sources I used to generate this answer" — listing each source, tagged by type such as **\[Curated Q\&A]** or **\[External Source]**. Select **Show more** to see the full list.
***
## Control Which Answers Get Released
Manage self-serve answers on the **Answers via Slack** settings page in Conveyor, under **Sales Self-Serve** in settings. Turn on **Enable my team to self-serve ConveyorAI provided one-off answers via Slack**, and choose which **Workspace**'s settings to use when responding.
### Safety Threshold
The **Safety Threshold** determines which answers non-admins can self-serve:
* **Least restrictive** — Release all answers provided by ConveyorAI, no approvals needed.
* **Somewhat restrictive** — Release high confidence (blue dot) answers or verbatim answers from our Knowledge base.
* **Most restrictive** — Release only verbatim answers from our Knowledge Library.
### Escalate Below-Threshold Answers
Choose what happens to answers that fall below the threshold. Turn on **Notify designated approver(s) in Slack that an answer needs their approval to be released**, then select the approver(s). If escalation is off, the asker is simply told no answer was found.
When escalation is on, each designated approver receives a Slack message to review the held answer and release it.
### Customize Messaging
From the same page, customize two messages:
* **No Answer Found** — sent to the asker when no answer is found, or when escalation is off and a below-threshold answer is found (default: *I wasn't able to find an answer to this question.*).
* **Reminder to Close the Loop** — the time period after which ConveyorAI follows up with the user to see if their question was resolved (for example, **1 Day**).
***
## Common Questions
**Q: Where do the answers come from?**
A: From the [in-scope sources](enabling-ai-to-read-from-docs) you've connected to Conveyor. Use **How did you get this answer?** on any response to see the exact sources.
**Q: Why does ConveyorAI ask which products to use?**
A: When your organization has multiple [product lines](product-lines), ConveyorAI scopes its answer to the products the customer is evaluating so it pulls from the right sources.
**Q: Can I turn a good answer into reusable knowledge?**
A: Yes — see [Add knowledge from Slack](add-curated-questions-answers).
***
## What's Next?
* **[Add knowledge from Slack](add-curated-questions-answers)** — Save a strong answer as a curated Q\&A.
* **[Slack command & notification reference](slack-command-reference)** — Every command and notification in one place.
***
**Need help?** Visit the [Troubleshooting guide](trust-center-issues) or contact .