Moving from Aptible Comply to Conveyor

As of August 24th, 2021, we've closed our window for seamless migrations from Aptible to Conveyor. If you'd still like to join us at Conveyor with an existing account, please reach out to your account representative or [email protected] to discuss you options.

Snapshot Transfer
For some accounts, Conveyor can repopulate your account with a snapshot of your Aptible data taken on August 23rd, 2021. If you'd like to migrate to Conveyor using a snapshot of your data, you'll need to complete the following steps.

  • Reach out to the Conveyor team requesting a transition. If you're not in contact with an account representative, you can contact [email protected]
  • Our team will verify your ability to transition you and schedule a data for the transition.
  • After the transition, you'll need to login at https://app.conveyor.com (using the same username and password you used at Aptible) to reauthorize your integrations and SSO (if your organization uses SSO) with Conveyor.

Once you’ve moved your account to Conveyor, we’ll automatically redirect your users and customers from Aptible to Conveyor until July 2022. This means any existing bookmarks or links your users and customers have will automatically redirect to Conveyor.

Reauthorize your integrations

Unfortunately, some integrations are tied to Aptible specific servers or domains. In order for these integrations to continue working after the transfer window, you’ll need to log into your Conveyor account to reauthorize these integrations.

Docusign
No action needed. Docusign will automatically continue to work with Conveyor.

Jira
You’ll need to reauthorize Jira for it to continue working after the transfer window.

  • Visit the integrations page: https://app.conveyor.com/integrations
  • Archive your existing Jira integration (click the 3 dots next to the integration)
  • Click “Add Integration”, in the top right corner.
  • Select the Jira integration and follow the setup prompts.

More details for setting up your Jira integration: https://docs.conveyor.com/docs/jira

Slack
You’ll need to reauthorize Slack for it to continue working after the transfer window.

  • Visit the integrations page: https://app.conveyorhq.com/integrations
  • Archive your existing Slack integration (click the 3 dots next to the integration)
  • Click “Add Integration”, in the top right corner.
  • Select the Slack integration and follow the setup prompts.

More details for setting up your Slack integration: https://docs.conveyor.com/docs/slack

Reauthorize SSO

If your organization uses SSO, you’ll need to follow the instructions Single Sign On Guide to re-configure SSO to work with Conveyor.

Note: If your organization would like to use SSO with both Conveyor and Aptible, we will need to coordinate your migration. At this time, SSO can only be configured with one endpoint.

FAQ

What are my customers going to experience?

Once you’ve transferred your account, your customers will automatically be redirected to Conveyor when accessing your Room, Security Questionnaire Responses, and any customer facing portions of the application. Bookmarks and links that your customers have will be redirected for 1 year, until July 2022, when Aptible Comply is officially sunset.

Who do I contact if I need help with the migration?

Please email [email protected] if you need help with any portion of the migration.

What integrations will be available with Conveyor?
Immediately, at launch, Docusign, Jira, and Slack will be available on Conveyor.

Which email domain will my customer’s Rooms invites come from?
Rooms invites will come from [email protected] and have the new Conveyor branding (see screenshot below).


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