---
updatedAt: 2026-07-23T13:25:50.000Z
agentTools:
  projectIndex: https://docs.conveyor.com/llms.txt
---

# Review Trust Center Agent answers in Slack

**Time to complete:** \~5 minutes
**Prerequisites:** The ConveyorAI Slack app is [installed](installation-slack), and the [Trust Center Agent](trust-center-agent) with [questionnaire support](questionnaire-support-with-the-trust-center-agent) is enabled.

## Overview

When a customer self-serves questions using the customer-facing questionnaire eliminator, you can review the answers the bot gave them right from Slack. Subscribe a channel to the digest, open **Review Bot Responses**, and mark each answer as a **Good Answer** or **Bad Answer** to give feedback that improves future responses.

## Subscribe to the Digest

Run `/conveyor subscribe answerbot` in a channel. Whenever a customer self-serves questions using the customer-facing questionnaire eliminator, the channel receives a summary — how many questions the bot answered and how many it left blank — with a **Review the bot's responses** button.

<Image align="center" border={true} src="https://files.readme.io/51db3c26e1de03443342711d4432fd59027975f7f9d1704105fad0596dbb8a8f-TrustCenterAgent-QuestionnaireDigest.png" alt="A Slack message from the ConveyorAI app: a customer self-served 21 questions using the customer-facing questionnaire eliminator; the bot found answers for 14 questions (67%) and left 7 questions blank (33%), with a 'Review the bot's responses' button.">
  Each self-serve session posts a summary to the subscribed channel, with a **Review the bot's responses** button.
</Image>

> 📘 To follow up on any of these responses, reach out to the customer directly.

## Review the Bot's Responses

Select **Review the bot's responses** to open the **Review Bot Responses** modal. It shows the customer's email and session date, then each question alongside the answer the bot sent and its cited **Sources**. For every answer, mark it **Good Answer 👍** or **Bad Answer 👎**.

<Image align="center" border={true} src="https://files.readme.io/c80883b810cb0b8e0de5b4407034c0c409e73285bdccdb40a22c14ef19f8bd32-QuestionnaireReview.png" alt="The Review Bot Responses modal showing a question, the bot's answer, a Sources list linking to a Curated Q&A and a document, and Good Answer and Bad Answer buttons.">
  Review each answer the bot sent, see its sources, and mark it **Good Answer** or **Bad Answer**.
</Image>

Use the filter at the top of the modal to switch between **All questions** and **Unanswered only**.

<Image align="center" border={true} src="https://files.readme.io/8516be071cb6592c5e7f2bc7546ac4b3d369a139ac6ad25f6ecbdad372b37bb0-QuestionnaireReview-Filter.png" alt="The Review Bot Responses modal with the filter dropdown open, showing 'All questions (21)' and 'Unanswered only (7)' options, above the customer email and session date.">
  Filter between **All questions** and **Unanswered only** to focus your review.
</Image>

Once you mark an answer, the modal confirms your choice and, for answered questions, notes that the question has been eliminated.

<Image align="center" border={true} src="https://files.readme.io/d5379373fc213b783f3eda12018524b3dbee64e70b76bef10fd4102ab6210b1e-QuestionnaireReview-PosFeedback.png" alt="The Review Bot Responses modal after marking an answer, showing the answer with its sources and a confirmation reading 'Your grade: 👍 Woohoo! Question ELIMINATED.'">
  After you mark an answer, the modal confirms your choice.
</Image>

> 📘 The answers shown are the responses the bot **initially** sent the customer — not their current state. The customer may have modified them since.

## Common Questions

**Q: How is this different from the activity digest?**
A: The [activity digest](get-notified-about-trust-center-customer-activity) (hourly) covers customer actions like downloads and question views. This digest is specifically for reviewing the answers the bot gave when a customer self-served a questionnaire.

**Q: Does my feedback change what the customer already saw?**
A: No. Marking an answer **Good Answer** or **Bad Answer** does not change the answer the customer was given — the responses in the modal are what the bot initially sent, and the customer may have modified them since. If an answer needs correcting, reach out to the customer directly.

## What's Next?

* **[Get notified about Trust Center activity](get-notified-about-trust-center-customer-activity)** — Subscribe channels to customer activity.
* **[Questionnaire support with the Trust Center Agent](questionnaire-support-with-the-trust-center-agent)** — Enable the customer answerbot.
* **[Slack command & notification reference](slack-command-reference)** — Every command and notification in one place.

**Need help?** Visit the [Troubleshooting guide](trust-center-issues) or contact <support@conveyor.com>.