# Using the Browser Extension for Portals
## Overview
The Conveyor **Browser Extension** lets you automate questionnaires directly from customer portals, without needing to leave the page. Once installed, you can use it to **import questions, review AI-generated answers, and export them back** into the portal.
> 📘 **Prerequisite:**
>
> Make sure you’ve installed the Conveyor Browser Extension before starting.
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## ✅ Fully Automated Portals
Fully Automated Portals do not need to use the browser extension to be completed. You simply Add A Questionnaire in Conveyor like you normally would and Conveyor can process the portal in the background.
👉 Read More at [**Importing Portal Questionnaires**](https://docs.conveyor.com/docs/importing-portal-questionnaires)
## ⚙️ Partially Automated Portals
For partially automate portals ([see list]()), Conveyor provides partial **page-level automation**. This means you can import and export directly from each page using the Browser Extension — no copying, no reformatting.
### Step 1 – Open the portal
When visiting a supported portal, the extension automatically detects the page. A **popup** will appear in the lower-right corner of your browser. If it doesn’t appear, click the Conveyor Extension icon manually.
Detected questionnaire popup when visiting a supported portal
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### Step 2 – Create a questionnaire
Click **Questionnaire Details** to open the extension and create a new questionnaire.\
Provide a name and any optional details, then click **Save**.
The Save button creates a questionnaire in Conveyor linked to the portal
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### Step 3 – Import questions from the page
Click the **Camera icon** at the bottom of the extension window to scan and import all visible questions.\
For multi-page questionnaires, repeat the scan on each page.
### **Tip:**
Use **“This Page”** or **“All Pages”** to control how much content the extension scans at once.
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### Step 4 – Export answers back to the portal
Once ConveyorAI generates answers, export them back to the portal:
* Click **Export** to fill all answers at once.
* Or use **Fill & Next** to review and export one question at a time.
Export answers automatically back to the portal
Click Fill & Next to approve and export answers one at a time
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## 🧠 AI Scan for All Other Portals
If your portal isn’t on the supported list, you can still use **AI Scan** to import questions.\
AI Scan lets ConveyorAI detect and capture question text and multiple-choice options directly from any portal page.
### Step 1 – Add questions
Open the Browser Extension and click **Add New Questions** at the bottom of the window.
Add new questions manually or by scanning the portal page
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### Step 2 – Scan and import
Click **Scan & Import This Page** to let ConveyorAI read and extract questions automatically.\
You’ll see imported questions populate in your questionnaire as the scan completes.
Scanning and importing a portal page with AI Scan
Repeat this step for each page of the questionnaire as needed.
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### Step 3 – Review imported questions
Once the scan completes, review the imported questions in Conveyor.\
ConveyorAI automatically detects multiple-choice options when present.
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### Step 4 – Manual mapping (optional)
If a question wasn’t imported correctly, you can manually select and highlight it within the portal to add it yourself.
### **Note:**
For AI Scan portals, importing is automated — but exporting answers must be done manually.
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## What’s next
* [Automated Portal Support](./portal-automation-overview.md)
* [Importing from Portals](../importing-questionnaires/importing-from-portals.md)
* [Exporting to Portals](../exporting-questionnaires/exporting-to-portals.md)