Frequently Asked Questions

How does my company get a public vendor trust report?

Please contact [email protected] if you are interested in submitting information on your company’s security posture so a report can be drafted.

Is there a way to approve access from our CRM (like Salesforce)?

Our current Salesforce integration does not allow for approvals/invitations from directly within Salesforce. However, you can approve customer access requests directly within Slack. This is a paid feature; contact your customer success manager for more information.

Can I allow customers to redline the NDA in Conveyor?

No, we have scoped our NDA to limit this to the sharing of our security documents for the purpose of evaluating Conveyor as a vendor and cannot accept redlines.

If I invite a customer to the Room, but they do not log in, does it count against my connections?

No, only customers that take action (downloading a document, viewing a knowledge base question, etc) count as an active connection.

What counts as a “connection” for the Customer Trust module?

A connection is an organization that you connect to, in order to grant access to your Room / Knowledge Base. If you grant access to multiple individuals from a single organization, that counts as only one connection. For more general pricing details and questions, please reference our pricing page here.