Meet Sue, the AI Agent for Customer Trust

Customer Trust is a big job. While having tools to accelerate part of the process is nice, our vision at Conveyor is to fully automate the rote aspects of Customer Trust end-to-end. They way, you can focus on higher leverage activities like building relationships with key customers.

Full end-to-end automation is where Sue, our AI Agent for Customer Trust, comes in.

As an AI Agent, Sue can:

Reason within clear guardrails you give her, just like an analyst on your team
Update, escalate, and communicate across channels (like Slack/Teams) and systems of record (like Salesforce/Jira)
Solve complex, multi-step problems

Sue's capabilities fall into three categories:

Triage: Sue can act as your front line with customer-facing teams. She triages requests that come into your queue and determining which should be imported into Conveyor and which should be redirected elsewhere based on rules you give her.
Answer: Sue's brains are behind our core question-answering capability. Because Sue is an expert in information security, she can import and answer complex, domain-specific questions with unprecedented accuracy. For more information about question answering, see Questionnaire Automation overview.
Delegate: Sue doesn't just know when to answer, she knows when not to answer and instead bring in subject-matter experts. Sue can automatically suggest the appropriate SME depending on the content of the question and then reach out to them if you approve her suggestions.