Getting customer feedback on your Trust Center
Your customers may occasionally search for content in your Trust Center and come up empty. Luckily, they can suggest content, which keeps you informed about how you can improve your Trust Center.
Only approved customers with a signed NDA can make suggestions
Only customers that have been approved to access the gated content of your Trust Center can make suggestions. Otherwise, people might make suggestions about content that you already have that is simply not available to them.
The Suggestion feature is displayed anytime approved customers use the Search feature:
Approved customers can suggest content via the Search
Your customers will then be able to provide feedback via this modal:
The "Suggestion" modal
Customers can choose "Document" or "Question"
Anyone in your organization who is subscribed to access request notifications will receive the feedback via email:
Example feedback email
You can control who receives these notifications by editing "Access Request Notifications" in your Organization Preferences:
How to be on the notification list for these suggestions.
Updated 6 months ago