For AI agents: visit https://docs.conveyor.com/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.
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Help CenterConveyor Documentation
Help Center
Help Center
HomeHelp CenterPublic EndpointsLatest Releases

📖 Getting Started

  • Welcome to Conveyor!
  • Quick start: Questionnaire Automation
  • Quick start: Trust Center
  • Introducing ConveyorAI

📚 Knowledge Library

  • ⏯️Overview and Setup
  • 🏆Content Best Practices
  • 📋Curated Question & Answers
    • Adding Q&As
    • Adding Q&As via Slack
    • Managing individual Q&As
    • Bulk actions for Q&As
    • Q&A curators
    • Q&A access levels
  • 📃Past Answers
  • 📚Documents
    • Adding new documents
    • SIG, HECVAT & CAIQ documents
    • Editing documents
    • Organizing documents with folders
    • Bulk actions for documents
    • Document sharing and access
    • Document watermarking
    • Linking to Trust Center documents
    • Featuring documents in your Trust Center
  • 🖥️External sources
  • 🪄Knowledge Tools
    • AI Librarian
    • Explorer
    • Test Environment
    • Topic Preferences
  • 🔎Search
  • ⚙️Ongoing Maintenance
    • Troubleshooting inaccurate answers

🪄 ConveyorAI

  • 🪄ConveyorAI
    • ConveyorAI language support
    • How Conveyor utilizes LLMs
  • 🚅 Triage (Intake) Automation
    • Building a queue: Best practices
    • Building a queue in Zendesk: Best practices
    • Building a queue in Salesforce: Best practices
    • Triaging requests in Slack
    • Viewing all triaged requests
    • Override commands

📝 Questionnaire Automation

  • 🎯 Overview & Setup
    • What is Questionnaire Automation?
    • How ConveyorAI Answers Questions
    • Configuring Answer Sources
  • 📥 Importing Questionnaires
    • Import Spreadsheets (Excel/CSV)
    • Flexible Response Fields & Question Context
    • Import Word Docs & PDFs
    • Import Portal Questionnaires
  • 👩‍💻 Working on Questionnaires
    • Review and Edit Answers
    • Attach Documents & Evidence
    • Collaborate on Questionnaires
  • ✅ Exporting Questionnaires
  • 🌐 Portals & Browser Extension
    • Portal Support
    • Submit a Portal, Earn a Gift Card
    • Installing Browser Extension
    • Using the Browser Extension for Portals
  • 🛠️ Advanced Usage
    • Adjusting Tone & Verbosity
    • Keyboard shortcuts
  • 📝 RFPs

🏛️ Trust Center

  • ✨ What's new: Trust Center improvements
  • Visitor's Guide to Conveyor Trust Centers
  • 🎨 Design and setup
    • Using the Designer
      • Branding your Trust Center
      • Customizing fonts
      • Managing sections
      • Badges overview
      • Trust Center Announcements
    • Configuring the public view of your Trust Center
    • Previewing your Trust Center
    • Drafting Changes to your Trust Center
  • 🪄 Trust Center Agent overview
    • Enabling the Trust Center Agent
    • Using the Trust Center Agent (for Visitors)
    • Questionnaire Support with the Trust Center Agent
  • 🔒 Security and access control
    • Non-disclosure agreements (NDAs)
      • Setting up a Clickwrapped NDA
      • Using DocuSign templates
      • Adjusting global NDA logic
      • Viewing signed NDAs
      • Redlining DocuSign NDAs
      • Document-specific NDA
      • Clickwrap legal compliance
    • Access groups
      • Creating and managing access groups
      • Managing document access
      • Adding Connections to access groups
  • 🚀 Going live
    • Pre-launch checklist
    • How to test what your customers will see
    • Customizing the URL and going live
    • Connections overview
      • Passwordless authentication
    • Sharing your Trust Center
      • Issuing pre-approved invitations
      • Letting visitors request access
      • Resending invites
      • Bypassing the NDA
      • Revoking a connection or individual user's access
      • Auto-expiring access for Trust Center connections
      • Auto-approving connection requests
      • Bring-your-own-auth
      • Blocking domains
  • 👥 Maintenance and engagement
    • Maintaining your Trust Center
    • Getting customer feedback on your Trust Center
    • Subscribing to Trust Center updates
    • Feedback collection
  • 🛠️ Advanced customization
    • Customizing the send-from email address
    • Embedded page via iframe
    • Trust Center localization

🔗 Integrations

  • Integrations Overview
  • Confluence Integration
    • Confluence Integration (Pre-July 2025)
  • Google Drive Integration
    • Google Drive Service Account Setup
    • Sharing Files with Your Google Drive Service Account
  • Hubspot Integration
  • Ironclad Integration
  • JIRA integration
  • Microsoft Teams Integration
    • Installing the Microsoft Teams Integration
  • Slack Overview
    • Installation and upgrades - Slack
    • Answer one-off questions
    • Add curated questions & answers
    • Share your Trust Center
    • Get notified about Trust Center customer activity
    • Triage questionnaire requests in Slack
  • Salesforce overview
    • Setting up the Salesforce OAuth integration
    • Creating a scoped-down Salesforce account
    • Auto-approval and NDA bypass
    • Installing our Salesforce managed package
      • Uploading a questionnaire from Salesforce, Managed Package button
      • Inviting from Salesforce, Managed Package button
      • Triaging questionnaires from Salesforce
    • Testing your Salesforce integration
  • Zendesk Integration
  • DocuSign
  • Webhooks
  • Front Integration
  • Notion Integration

⚙️ Administration

  • Monitoring credit usage
  • Enterprise Roles and Permissions
    • Legacy Roles
  • Enabling MFA for Conveyor
  • Single sign on (SSO)
    • Single Sign On Provider Setup
    • Organization Login ID
    • Require Single Sign On
    • Exempt Users from SSO Requirement
    • Microsoft Entra ID — SSO & SCIM Configuration on
    • User and Group Provisioning via SSO & SCIM
  • Product lines
  • Style & Package (Export Templates)
  • How we share your information
  • Status and uptime

⚠️ Troubleshooting

  • Start Troubleshooting
  • Trust Center Issues
  • Integration Issues
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  1. 🏛️ Trust Center
  2. 👥 Maintenance and engagement

Getting customer feedback on your Trust Center

    • Why feedback matters
    • How suggestions work
    • Receiving and managing suggestions
    • Best practices
    • What's next?