Getting customer feedback on your Trust Center

Your customers may occasionally search for content in your Trust Center and come up empty. Luckily, they can suggest content, which keeps you informed about how you can improve your Trust Center.

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Only approved customers with a signed NDA can make suggestions

Only customers that have been approved to access the gated content of your Trust Center can make suggestions. Otherwise, people might make suggestions about content that you already have that is simply not available to them.

The Suggestion feature is displayed anytime approved customers use the Search feature:

Approved customers can suggest content via the Search

Approved customers can suggest content via the Search

Your customers will then be able to provide feedback via this modal:

The "Suggestion" modal

The "Suggestion" modal

Customers can choose "Document" or "Question"

Customers can choose "Document" or "Question"

Anyone in your organization who is subscribed to access request notifications will receive the feedback via email:

Example feedback email

Example feedback email

You can control who receives these notifications by editing "Access Request Notifications" in your Organization Preferences:

How to be on the notification list for these suggestions.

How to be on the notification list for these suggestions.