Search your knowledge for a keyword
Time to complete: 2 minutes
Prerequisites: Knowledge Library with content
Search finds existing content across your Knowledge (Curated Q&As, Past Answers, Documents) and ranks it by relevance. Use it when you know the content exists and you want to get to it fast.
Search shares a modal with AI Answer, but the two do different jobs:
| What it does | Use it when | |
|---|---|---|
| Search | Finds and ranks content that already exists in your Knowledge Library using keyword matching. | You want to locate a specific Q&A, document, or past answer. |
| AI Answer | Composes a new drafted answer to your question, using your knowledge as its source. | You have a question from a customer and you need an answer you can send. |
If you're testing what ConveyorAI can do, use AI Answer. Search matches your existing content using keywords rather than writing anything new.
Running a search
- Press
cmd+k(Mac) orctrl+k(Windows). You can also click the search icon in the navigation bar. - Select Search.
- Type the keywords you think will pull up your content.
- Optional: if you've set up Product Lines, you can apply a product filter to narrow results to a specific product.
- Press Enter.
Enter keywords or a full question, and optionally filter by product line.
Viewing and using results
Results include content from your curated Q&As, reusable past answers, and documents, ranked with the best matches at the top.
Click a result to view it, or navigate with the arrow keys and press Enter.
Search results show the most relevant answers from across your Knowledge Library.
To copy an answer to your clipboard, click Yes, copy this answer.
Select an answer and copy it to your clipboard with one click.
Using the copy button on a Curated Q&A or Past Answer increments its usage count, which helps your team understand which content is worth maintaining.
Common questions
What content does Search look through?
Search queries your Curated Q&As, Past Answers, and Documents. It does not query external sources.
Why didn't Search write me an answer?
Search only surfaces content that already exists. To have ConveyorAI draft a new answer, use AI Answer in the same modal.
Can I search from outside the Conveyor app?
Yes. You can run searches directly from Slack using the Slack integration, or use the browser extension.
How is Search different from the Knowledge Explorer?
Search helps you find specific content you know exists using keyword matching. The Knowledge Explorer analyzes your overall coverage to identify gaps you may not be aware of.
What's next
- Answer one-off questions in the web app — have ConveyorAI draft a new answer instead of finding an existing one.
- Answer one-off questions in Slack – Run searches directly from Slack using @Conveyor
- Installing the Browser Extension – Search your knowledge from any webpage
- Product Lines – Scope content and search results by product
Need help? Visit the Troubleshooting guide or contact [email protected]
Updated 5 days ago