AI Librarian

Time to complete: 5 minutes
Prerequisites: Knowledge Library with multiple content sources (Q&As, documents, external sources)

AI Librarian automatically detects conflicting information across your Knowledge Library and recommends resolutions. Instead of discovering inconsistencies when they surface in customer-facing answers, AI Librarian proactively identifies conflicts between your sources—like when a Curated Q&A contradicts your SOC 2 report—and suggests which source should take precedence.

Accessing AI Librarian

Navigate to Knowledge Base. If conflicts exist, you'll see an AI Librarian banner at the top of the page showing the number of items needing review.

The AI Librarian banner appears when conflicts are detected in your Knowledge Library.

Click the banner to open the AI Librarian view, which displays two tabs: Suggestions to Review (conflicts awaiting your decision) and Completed (previously resolved items).

AI Librarian shows pending suggestions and your resolution history.

Reviewing and resolving conflicts

AI Librarian surfaces Conflicting Sources, instances where two or more sources in your Knowledge Library provide contradictory information on the same topic.

The prioritized view displays detected conflicts between your knowledge sources._

For each conflict, AI Librarian shows the conflicting sources side-by-side with a clear explanation of why it flagged a conflict (for example, two versions of a document listing different app names or categorizations). You can review the content from each source, then choose to Accept the suggestion, Reject it, or Disable this Section if the flagged content shouldn't be used for question answering.

AI Librarian displays conflicting sources side-by-side with the reason for the conflict and resolution options.

Common questions

How often does AI Librarian scan for conflicts?
AI Librarian runs continuously in the background. New conflicts appear as they're detected.

What types of conflicts does AI Librarian detect?
Currently, AI Librarian detects conflicts between Curated Q&As and other sources. Document-to-document conflict detection is on our roadmap.

Will accepting a suggestion automatically update my Knowledge Library?
Yes. When you accept a resolution, the conflicting source is updated immediately.

What's next

Explorer – Identify coverage gaps in your Knowledge Library
Adding Q&As – Add new Curated Q&As to fill content gaps
Ongoing Maintenance – Best practices for keeping your Knowledge Library healthy
Troubleshooting inaccurate answers – Diagnose why ConveyorAI may be returning incorrect responses

Need help? Visit the Troubleshooting guide or contact [email protected]