Get started with the Knowledge Base by clicking the "Knowledge Base" tab in the Conveyor navigation or visit this link. Then add a question and answer pair by clicking the "Add Answer" button.
From here you have the option to add questions individually or in bulk.
To add questions individually simply fill out the Question and Answer fields. Then hit "Save".
To add questions in bulk simply select the "Add in Bulk (Import)" tab. From here we allow you to upload a CSV file. Read the formatting notes to make sure you've formatted the CSV file appropriately. There should be only be two columns. The first column should have the header "question" and the second column should have the header "answer".
Once you've attached your CSV file, hit "Save" to import the Questions and Answers to your Knowledge Base.
Updated over 1 year ago