Slack Integration Overview

Time to complete: 2 minutes to read; ~5 minutes to install
Prerequisites: A Conveyor Admin to install, plus approval from a Slack Admin.

Overview

Conveyor's Slack integration lets your team get answers, add knowledge, and act on Trust Center activity without leaving Slack. Instead of opening Conveyor, you mention @Conveyor or run a /conveyor command right where your team already works.

What You Can Do in Slack

Answer Questions & Add Knowledge

• Answer one-off questions — Mention @Conveyor to get an AI-drafted answer from your knowledge base, complete with cited sources.
• Add knowledge from Slack — Turn a subject-matter expert's message into a curated Q&A with a message shortcut or an emoji reaction.

Trust Center in Slack

• Share your Trust Center — Invite prospects and approve access requests directly from Slack.
• Get notified about Trust Center activity — Subscribe channels to real-time notifications when customers take action.
• Review Trust Center Agent answers — Review the answers the Trust Center Agent gave customers who self-served a questionnaire.

Questionnaires in Slack

• Triage questionnaire requests — Intake and route incoming questionnaire requests from a Slack channel.

Get Started

1. Head to the Installation and upgrade instructions — installation takes a Conveyor Admin and a Slack Admin's approval.
2. Once installed, type /conveyor help in Slack anytime to see the full list of available commands.

What's Next?

• Installation and upgrades — Set up the integration or re-authenticate after an upgrade.
• Slack command & notification reference — The full command list at a glance.

Need help? Visit the Troubleshooting guide or contact [email protected].