Description

Slack is a highly popular corporate chat application.

Benefits

Allow Your Team To Get Notifications Where They Are
By integrating Conveyor with Slack you can notify control owners, assets owners, and other compliance collaborators of a ticket that's been assigned to them. This saves you having to onboard users on to a new tool and enables your workforce to be productive with the tool they're already familiar with. Conveyor uses name and email pattern matching to find the right contact and send then a Direct Message preventing you from having to make and maintain new channels for compliance notifications.

Upload Evidence Directly from Chat
With the Slack integration ticket assignees can simply respond to notifications in Slack with text and attachments which are uploaded to the ticket in Conveyor. The ticket is closed and the evidence is logged for use in proving control implementation in audits. Instead of managing access, onboarding, and education of how to use Conveyor for compliance collaborators, enable them to do their work in the chat tool they already use.

Usage

After you've setup the integration (instructions below), you're ready to start receiving ticket notifications in Slack.

First, create a Procedure. Proceed through the steps until you complete the procedure. The ticket owner will automatically be notified in Slack every time a ticket is created based on that procedure.

You can select any Person you track in Conveyor to be the assignee in Slack, whether they have a Conveyor user account or not. Conveyor will try to find this person by their name in Slack and Direct Message them notifications. If they are not found, the notification will not be sent in Slack (and will still be available in other places like email). The notification will include the guidance, notes, and asset information from Conveyor.

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Messages and attachment which are replied to in a thread are captured within the ticket and the ticket gets closed. Any further messages and attachments continue to be applied to the ticket.\

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Setup

Setup for the Slack integration uses OAuth to a Slack Admin account to create an App which will send people messages.

Step 1: Navigate to the Integrations page and Click on the Slack card under the Ticket Integrations.

Step 2: When shown the Slack instructions click on Authenticate

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Step 3: Review the scope of access and click Allow

That's it!

Troubleshooting

The most common problems when setting up the integration are:

Not using a Slack admin account.

If you receive an error message when trying to sync create your integrated tickets, please check the above items and contact [email protected] if the problem persists.