Past Answers

The answer to every question you run through Conveyor's Questionnaire Automation is stored in the "Past Answers" section of your Knowledge Base. From this view, you can inspect and control which of the past answers are "reusable," which means:

  • The answer should influence future answers of ConveyorAI;
  • The answer should show up in search results for one-off searches

The benefit of reusable Past Answers is that, whenever you answer new questions or make edits to a ConveyorAI answer, ConveyorAI will automatically improve based on those edits. Furthermore, it improves without adding more content to your Curated Q&A pairs and increasing the amount of content you have to maintain. And as if that weren't enough: Past Answers are "sanitized," which means they're stripped of customer-identifiable information before they're stored.

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To see your Past Answers, navigate to your Knowledge Base tab, and click "Past Answers":


Enabling or disabling Past Answers for ConveyorAI

You have the option of enabling or disabling ConveyorAI's reliance on Past Answers for answer generation. Just click on the Gear Icon on the "Manage Sources" section of you Knowledge Base.

If you opt-out of using Past Answers for answer generation, your "reusable" Past Answers will still show up for reference when you run a one-off search, and underneath the "Sources" pane in questionnaires.

Managing Sources.

Managing Sources.

Enabling and disabling Past Answers for answer generation.

Enabling and disabling Past Answers for answer generation.


Marking answers as "reusable"

With a few exceptions, ConveyorAI will automatically mark any answer as "reusable" if:

  • A human edits the AI-generated answer, or
  • ConveyorAI did not return an answer, and a human answers it

The "exceptions" are questions that ConveyorAI determines to be too specific to be reusable, such as "Respondent name," which is likely to vary questionnaire-to-questionnaire.

ConveyorAI's automatically marks questions that humans edit "reusable" for future use.

ConveyorAI's automatically marks questions that humans edit "reusable" for future use.

Editing which answers are "reusable"

You can mark or unmark answers as reusable within a given questionnaire. However, if you need to audit all reusable questions, you can:

  • Navigate to the Past Answers section of your Knowledge Base
  • Click the "Filter" icon
  • Expand the "Reusable" category
  • Select "Yes" to display all answers that are currently marked as Reusable.
Filtering to all Reusable question-and-answer pairs in the Past Answers.

Filtering to all Reusable question-and-answer pairs in the Past Answers.

You can take bulk-actions on questions in your Past Answers by selecting some (or all), then clicking "Update Properties" in the lower-right of your screen.

Bulk-editing the "Reusable" property in your Past Answers.

Bulk-editing the "Reusable" property in your Past Answers.

Promoting a Past Answer to a Curated Q&A

Sometimes, a Past Answer is so good that you want to:

  • Publish it to your Trust Center, or
  • Assign an owner to it and keep it up-to-date

To do so, just click the Star under "Actions" on the far-right of the Past Answers table.

Upgrading a Past Answer to a curated Q&A.

Upgrading a Past Answer to a curated Q&A.


Auto-sanitization of customer names

When ConveyorAI detects customer names or anything that is potentially customer-identifiable, that answer will be "sanitized" when it is stored in your Past Answers. Hover your cursor on the sparkles to view the original, un-sanitized answer.

An example of a sanitzed answer.  The customer name, "Globocorp," was replaced with something more generic.

An example of a sanitzed answer. The customer name, "Globocorp," was replaced with something more generic.

Please note: sanitization occurs on a slight delay from the moment the answer is marked as "Reusable." If you see the following message, that means your answer is queued for sanitization.

A question that is queued for sanitization.

A question that is queued for sanitization.