Answer one-off questions

Draft answers to your one-off questions based on the in-scope sources you've provided to Conveyor. The answers are generated using the same powerful ConveyorAI used to answer questions within the web application.

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@Conveyor not responding?

This feature was launched on July 19th, 2024. If you installed the Slack integration prior to that date, you will need to re-authenticate the integration to take advantage of the new features. Luckily, it only takes two clicks!

Head to your organization preferences , click the three dots by your Slack integration, then hit Update Credentials and Authenticate. You do not need to archive the integration in order to re-authenticate.

If your Slack org requires approvals for app installation, you'll need to go through the above steps to request approval, then complete the above steps a second time once the app has been approved.

With the Conveyor Slack app installed, just mention @Conveyor to generate an answer within a public channel or the Conveyor app channel. ConveyorAI will attempt to identify distinct questions within your message, as well as the product lines to which your questions pertain (if applicable).

@Conveyor {your questions}

Organizations have the option to utilize safety thresholds which set the level of confidence required in order for ConveyorAI to release answers to Slack. Admins are able to configure that safety threshold in the organization preferences menu. The options are:

• Least Restrictive: Release all answers generated by ConveyorAI.
• Somewhat Restrictive: Release high confidence (🔵 blue dot) answers or verbatim (🟢 green dot) answers from your Curated Q&A pairs in your Knowledge Library.
• Most restrictive: Release only verbatim answers (🟢 green dot) from your Curated Q&A pairs in your Knowledge Library.

From there, you have the option of configuring organization admins who will be consulted (via Slack) when answers fall below the threshold, authorizing their release