Knowledge Tools

Time to complete: 2 minutes
Prerequisites: Active Knowledge Base with content

Knowledge Tools help you proactively maintain a healthy, accurate Knowledge Library with minimal manual effort. Instead of reactively fixing issues when they surface in questionnaires, these tools work in the background to identify problems and surface actionable recommendations.

Conveyor offers the following Knowledge Tools:

AI Librarian automatically detects conflicting information across your knowledge sources and recommends resolutions. When your SOC 2 says one thing but a Curated Q&A says another, AI Librarian surfaces the conflict and suggests which source should take precedence. This saves you from the pain of discovering inconsistencies through customer-facing answers.

Explorer analyzes your Knowledge Library coverage to identify gaps where ConveyorAI lacks sufficient information to answer common questions. Rather than guessing where your knowledge falls short, Explorer shows you exactly which topic areas need attention so you can prioritize content additions strategically.

Together, these tools transform Knowledge Library maintenance from a reactive, time-consuming chore into a proactive, guided workflow.

👉 Learn more about each tool:

• AI Librarian – Resolve conflicting sources
• Explorer – Identify coverage gaps