Document watermarking

Time to complete: 5 minutes
Prerequisites: PDF documents uploaded to your Trust Center; paid plan required for custom watermarks

Watermarking helps you track document distribution and protect sensitive materials. When Trust Center visitors view or download a PDF document (such as a SOC 2 report), Conveyor automatically applies a watermark with the visitor's email address and a timestamp—so you always know who accessed your documents and when.

Watermark Options by Plan

Free accounts – Documents include the visitor's email, timestamp, and a Conveyor watermark. To remove the Conveyor branding, contact [email protected].

Paid accounts – You can customize your watermark text and styling. Contact your customer success rep or email [email protected] to request a custom watermark.

Customization Options

Custom watermarks can include:

• Default text – Visitor email and download date (automatically applied)
• Custom text – Your own text, such as "[Company] Confidential"

You can also customize:

• Angle
• Font size and color
• Opacity
• Height and width percentage

Note: Custom variables (such as CRM fields) are not currently supported.

Disabling Watermarks

You can disable watermarking at two levels:

Per document – When editing a document's sharing settings, check Disable watermarking for this document in the Additional Options section. This prevents watermarks from being applied to that specific PDF.

Note that this setting must be configured on each document individually — bulk disabling watermarks across multiple documents is not currently supported.

Organization-wide – Watermarking can also be disabled across all documents at the organization level. To request this, contact your customer success rep or email [email protected].

Common Questions

Which file types support watermarking?
Watermarking is applied to PDF documents only. Other file types (Word, Excel, etc.) are not watermarked.

We do not support watermarking on PDF documents that are protected with a password. You will still be able to view and download these documents, but watermarks will not be applied.

Does the watermark appear when visitors preview documents in the browser?
Yes. Watermarks are applied both when viewing in the browser and when downloading.

Can I see who downloaded a watermarked document?
Yes. View the document's Activity & Versions page to see a log of all interactions, including the visitor's email and timestamp.

Are accessibility tags preserved when downloading watermarked documents?

We do not preserve accessibility tags when downloading watermarked documents.

What's Next

• Document Access – Control who can view and download your documents
• Editing documents – Update document settings

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Need help? Visit the Troubleshooting guide or contact [email protected]