Start Troubleshooting

Time to complete: Varies by issue
Prerequisites: None

If something isn't working as expected in Conveyor, this section helps you diagnose and resolve common issues. Whether you're experiencing problems with your Trust Center, integrations, or ConveyorAI responses, start here to find solutions.

Troubleshooting by area

Choose the guide that matches your issue:

Trust Center Issues: Problems with visitor access, NDAs, authentication, document visibility, or the Trust Center Agent.
Integration Issues: Issues with Salesforce, Slack, Zendesk, Google Drive, Confluence, or other connected tools.
Troubleshooting inaccurate answers: ConveyorAI is providing incorrect, incomplete, or inconsistent responses to questionnaire questions.

Quick fixes to try first

Before diving into specific troubleshooting guides, try these common solutions:

Refresh the page: Some issues resolve with a simple browser refresh.
Clear your browser cache: Cached data can sometimes cause display or authentication issues.
Check Conveyor status: Visit Status and uptime to see if there's a known outage or maintenance window.
Verify permissions: Ensure you have the appropriate role and access level for the action you're trying to perform.

Getting additional help

If you can't resolve your issue using these guides:

Email support: Contact [email protected] with a description of the issue, steps to reproduce, and any error messages you're seeing.
Include screenshots: Visual context helps our team diagnose issues faster.

What's Next

Trust Center Issues – Resolve visitor access and display problems
Integration Issues – Fix connection issues with third-party tools
Troubleshooting inaccurate answers – Improve ConveyorAI response quality
Status and uptime – Check for known outages