Bulk actions for Q&As

Time to complete: 5 minutes
Prerequisites: At least two Curated Q&As in your Knowledge Base

Bulk actions let you update multiple Q&As at once, saving time when you need to reassign curators, change access levels, or reorganize content across your Knowledge Library. Instead of editing each Q&A individually, select the ones you want to modify and apply changes in a single operation.

Selecting Q&As

To select Q&As for bulk actions, click the checkbox next to each question you want to include. Selected rows are highlighted, and a toolbar appears at the bottom of the screen showing the number of questions selected.

Select individual Q&As: Click the checkbox next to each question.
Select all on current page: Click the checkbox in the header row or click Select all in the bottom toolbar.
Clear selection: Click Clear Selection in the toolbar to deselect all Q&As.

You can navigate between pages while maintaining your selection—selected Q&As persist as you browse.

Selecting individual questions to take bulk action.

Bulk edit options

With Q&As selected, click Bulk Edit in the toolbar to open the Bulk Update panel. Choose from the following actions:

Curator: Reassign the selected Q&As to a different subject matter expert.
Access: Change the visibility level (Internal only, Approved Customers, etc.) for all selected Q&As.
Verification: Update the verification status or reset the verification period for selected Q&As.
Add Products: Assign additional product lines to the selected Q&As.
Remove Products: Remove product line assignments from the selected Q&As.
Add Question Domains: Categorize selected Q&As into additional domains.
Remove Question Domains: Remove domain assignments from selected Q&As.
Tags: Add or modify tags for the selected Q&As.

👉 Important: Bulk updates overwrite existing settings for all selected Q&As. Review your selection carefully before confirming changes.

Bulk actions modal at the bottom middle of the page.

Archiving Q&As in bulk

Click Archive [X] questions in the toolbar to archive all selected Q&As at once. Archived Q&As are removed from ConveyorAI's knowledge and hidden from your Trust Center. This is useful for cleaning up outdated content or removing Q&As that are no longer relevant.

Archive your entire Curated Q&As

Archive all Curated Q&As at once:

Navigate to Knowledge Library → Curated Q&As
Click the overflow menu (⋮) in the upper-right corner
Select Archive all Curated Q&As
Confirm the action

Use the three dot modal on top right to archive all your curated Q&As.

⚠️ Warning: Archiving removes all Curated Q&As from ConveyorAI's use and your Trust Center. Only use this when completely rebuilding your Q&A library or migrating to a new content structure.

Quick actions

For single Q&A actions without leaving the list view, use the controls in the Actions column:

Pencil icon: Edit the Q&A directly.
Three-dot menu: Archive an individual question and answer.

See Managing a single Q&A for more details on the type of actions you can take for an individual Q&A.

Common Questions

Do bulk updates overwrite existing values?
Yes. When you apply a bulk edit, the new value replaces existing settings for all selected Q&As. For example, changing the curator will reassign all selected Q&As to the new curator, removing the previous assignment.

Can I select Q&As across multiple pages?
Yes. Your selection persists as you navigate between pages. The toolbar always shows the total count of selected Q&As.

What's the difference between "Add Products" and "Remove Products"?
"Add Products" appends product lines to the selected Q&As without removing existing assignments. "Remove Products" removes specific product lines while keeping others intact.

Can I undo a bulk action?
No. Bulk actions cannot be undone automatically. If you make a mistake, you'll need to manually correct the affected Q&As or perform another bulk action to revert the changes.

What happens when I archive Q&As?
Archived Q&As are excluded from ConveyorAI's responses and hidden from your Trust Center. The content is preserved and can be restored later by contacting [email protected] and letting us know what you'd like to restore.

What's Next

Managing individual Q&As – Edit settings and view history for single Q&As
Adding Q&As – Create new Curated Q&As
Setting up curators – Assign subject matter experts across your Knowledge Library
Ongoing maintenance – Best practices for keeping answers current

Need help? Visit Troubleshooting or contact [email protected].