Slack command & notification reference
Time to complete: Reference — skim as needed
Prerequisites: The ConveyorAI Slack app is installed.
Overview
Every /conveyor command, notification, and in-Slack action in one place. Run /conveyor help in Slack for the built-in list, or use the tables below to see what each does and where it's explained in full.
Commands
| Command | What it does | Learn more |
|---|---|---|
/conveyor help | Shows the list of available commands. | Installation |
@Conveyor {questions} | Drafts answers to one-off questions from your knowledge base. | Answer one-off questions |
/conveyor invite | Opens a modal to email-invite someone to your Trust Center. | Share your Trust Center |
/conveyor subscribe requests | Subscribes the channel to Trust Center access requests (with Approve/Reject). | Share your Trust Center |
/conveyor subscribe activity | Subscribes the channel to the Trust Center activity digest. | Get notified about TC activity |
/conveyor subscribe answerbot | Subscribes the channel to the Trust Center Agent answer digest. | Review TC Agent answers |
/conveyor follow {email or domain} | Subscribes the channel to one connection's TC activity. | Get notified about TC activity |
/conveyor toggle emails | Shows or hides user emails in activity notifications. | Get notified about TC activity |
/conveyor subscribe questionnaire | Sets the channel as the questionnaire triage channel. | Triage questionnaire requests |
/conveyor questionnaire or /conveyor sq | Opens the questionnaire intake modal (requires the channel to be subscribed to questionnaire triage). | Triage questionnaire requests |
Each subscribe/follow command has a matching unsubscribe/unfollow to stop notifications in that channel.
Notifications
| Notification | What triggers it | Learn more |
|---|---|---|
| TC access request (Approve/Reject) | A visitor requests Trust Center access. | Share your Trust Center |
| TC access granted | Access is granted; auto-approved grants explain the reason (Salesforce, connection, HubSpot). | Get notified about TC activity |
| TC activity digest (hourly) | Customers download documents or view questions. | Get notified about TC activity |
| Answerbot digest (with Review the bot's responses) | A customer self-serves questions using the customer-facing questionnaire eliminator. | Review TC Agent answers |
| One-off thread close | ConveyorAI checks off a one-off thread once all its questions are answered. | Answer one-off questions |
| One-off follow-up (configurable) | If a thread doesn't close out cleanly, ConveyorAI follows up after a configurable delay (Reminder to Close the Loop) to confirm the question was resolved. | Answer one-off questions |
| Questionnaire triage intake | A questionnaire request arrives in the triage channel. | Triage questionnaire requests |
Actions Inside Slack
Beyond commands, ConveyorAI adds interactive actions to messages and notifications:
- Create a Curated Q&A (message More actions shortcut) — turn a message into a curated Q&A. See Add knowledge from Slack.
- Select products — choose which product lines a question applies to when ConveyorAI asks. See Answer one-off questions.
- How did you get this answer? (answer overflow menu) — view the sources behind an answer. See Answer one-off questions.
- Approve / Reject access requests — with modals for access groups, NDA status, and notes. See Share your Trust Center.
- Release below-threshold answers — designated approvers release held answers from Slack. See Answer one-off questions.
- Good Answer / Bad Answer — review the Trust Center Agent's answers. See Review TC Agent answers.
What's Next?
- Slack Overview — Start here for the big picture.
- Installation and upgrades — Set up or re-authenticate the app.
Need help? Visit the Troubleshooting guide or contact [email protected].
Updated 1 day ago
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