Feedback collection

Time to complete: 5–10 minutes
Prerequisites: You must have admin access to your Trust Center and permission to edit Designer settings.

Overview

Visitor feedback capabilities allows you to collect standardized feedback directly from Trust Center visitors so you can better understand how your Trust Center is performing.

By enabling in-app feedback, you can:

Identify whether visitors are able to find what they need
Surface friction in your review experience
Gather direct input to improve documents, structure, or content
Understand how effectively your Trust Center supports security reviews

This helps you make informed updates to your Trust Center content and continuously improve the visitor experience.

You can independently enable:

An in-app feedback survey
A post-visit email survey [coming soon]

Responses are collected securely and shared with Trust Center Admins monthly via ad-hoc reporting.

Enabling Visitor Feedback

Visitor Feedback is disabled by default.

You can enable the in-app survey and email survey independently in Trust Center Designer.

Step 1: Open Visitor Feedback settings

In the Conveyor app, navigate to Trust Center → Designer.
In the right-side settings panel, click Visitor Feedback.

Trust Center Designer view with the right-side settings panel open and "Visitor Feedback" highlighted in the settings list. — Open Visitor Feedback from the Trust Center Designer settings panel.

Step 2: Enable the in-app survey

Turn on Enable Trust Center feedback collection.

Once enabled, visitors will see a Feedback option in the Trust Center header.

Visitor Feedback settings expanded showing the toggle for "Enable Trust Center feedback collection" enabled. — Turn on the "Enable Trust Center feedback collection" toggle to allow visitors to submit in-app feedback.

In-App Feedback Experience

When enabled, the in-app survey is accessible from the Feedback option in the Trust Center header.

Who can submit in-app feedback?

Authenticated visitors: Yes
Unauthenticated visitors: Yes

There are no frequency limits for in-app surveys.

What visitors see

The visitor clicks Feedback in the Trust Center header.
A survey modal opens with:
- A 1–5 rating scale
- An optional free-text field
- An optional field to provide an email address for follow-up

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Unauthenticated visitors who choose to provide follow-up information can manually enter their email address along with their feedback.

Trust Center header with a thumbs-up icon labeled "Feedback" highlighted. — Visitors open the survey from the Feedback option in the header.

In-app feedback modal titled "How was your experience?" showing a 1–5 rating scale, optional feedback field, optional email field, and a "Submit feedback" button. — The in-app survey collects a rating, optional comments, and optional follow-up email.

What Data Is Collected

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In the future, this data will be available directly within the Conveyor application for review. Until that time, ad hoc reporting will be shared monthly with survey results.

Feedback data is collected securely and made available to Trust Center Admins.

Collected data may include:

Survey method
Response timestamp
Rating score (1–5)
Free-text feedback (optional)
Follow-up email address (optional)
Visitor email and company domain (for authenticated visitors)

Common questions

Can unauthenticated visitors submit feedback?

Yes. Unauthenticated visitors can submit the in-app survey and optionally provide their email address for follow-up.

Can I customize the survey questions?

No. Survey questions and wording are standardized and cannot be customized.

How do I access feedback results?

Feedback results are shared with Trust Center Admins via monthly ad-hoc reporting.

Need help? Visit the Troubleshooting guide or contact [email protected].