Archiving Q&As

Time to complete: 2-5 minutes
Prerequisites: Curated Q&As in your Knowledge Library

Archive Q&As to remove them from active use and are no longer used by ConveyorAI or visible in your Trust Center.

Archive individual Q&As

Remove a single Q&A from active use:

Navigate to Knowledge Library → Curated Q&As
Click the ellipsis (...) next to the question
Select Archive Question and Answer
Confirm the action

Knowledge Base Q&A list showing ellipsis menu with Archive Question and Answer option highlighted — Click the ellipsis menu and select Archive Question and Answer.

Bulk-archive multiple Q&As

Archive several Q&As at once to quickly clean up outdated content:

Navigate to Knowledge Library → Curated Q&As
Click the checkbox next to Question to select all, or select individual Q&As
Click Archive Answers at the bottom of the screen
Confirm the action

Knowledge Base page with checkbox next to Question column header highlighted for selecting multiple Q&As — Select multiple Q&As by clicking checkboxes.

Bottom action bar showing Archive Answers button after Q&As are selected — Click Archive Answers after selecting the Q&As you want to archive.

When to archive vs. delete

Archive when:

Q&As are outdated but you want to preserve the history
You're unsure if you'll need the content again
You want to reference old answers while building new ones
Content may become relevant again in the future

Delete when:

Q&As contain incorrect or harmful information
Content is completely irrelevant and clutters your system
You're confident you'll never need the record

💡 Tip: When in doubt, archive. You can always permanently delete archived content later, but you can't recover deleted Q&As.

Common questions

Do archived Q&As count toward my Conveyor limits?
Archived Q&As remain in your system but don't impact ConveyorAI's performance or your Trust Center. They're stored separately from active content.

Can I edit an archived Q&A before restoring it?
Yes. Open the archived Q&A, make your edits, and then restore it. This lets you update outdated content before making it active again.

What happens to Q&As I shared in my Trust Center when I archive them?
They immediately disappear from customer view. If you archive by mistake, restore the Q&A to make it visible again.

Can I export archived Q&As?
Not directly. If you need to preserve archived content outside Conveyor, restore the Q&As temporarily and export them using your preferred method, then archive them again.

What's next

Ongoing Maintenance

Need help? Visit the Troubleshooting guide or contact [email protected].